Summary: We signed up for Platinum challenge and exceeded the 16 nights in 3 months requirement. Unfortunately Marriott didn't upgrade my status from Gold to Platinum. The representatives came up with all kind of excuses.
- Signed up over the phone at the beginning of October. We asked and was assured nights paid for by points would count
- Stayed 6 nights (October) in The Prince Gallery Tokyo
- Stayed 3 nights (November) in The London Edition
- Stayed 7 nights (December) in Courtyard Taipei Downtown; booked with points
- We checked with Marriott representatives before this booking about eligibility
- Stayed 3 nights (December) in Tokyo Marriott
- We have checked with Marriott representatives about status of Platinum challenge. We were assured that it would be completed after the last trip.
- Waited a few days for status change. Nothing happened.
- Called representative for the first time. She was polite. She explained that she filed a request and asked us to wait a week.
- Called a second time, then a third time. Stayed on phone for hours each time. Super rude representatives, with one who claimed to a supervisor yelling at my wife. Disconnected multiple times. Gave us various excuses:
- I never registered because there was no email confirmation
- I wasn't eligible for the challenge because I was already a gold member
- I wasn't eligible because I signed up for some other promotion
- Nights paid for by points don't count
At this point, we felt very cheated. We lost the Platinum status when the merger happened. Then this fiasco. I would think a company in the hospitality business would be honest and treat its guests with respect. But we weren't shown any. Has anyone had similar experience? Any suggestions?