I had a few points in my account and by the time that I had it created I got the understanding that points would never expire. When I logged in to use my points in an upcoming trip next month however I noticed that they were all gone due to lack of activity.
If I ever got any notification that the points would expire I have never noticed in the bunch of promotions that appear in my inbox.
I have seen also that some colleagues got the points reinstated.
Can I have them back?