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Issue with "Going Green"??

Question asked by chas1 on Oct 30, 2018
Latest reply on Nov 1, 2018 by ericp

Anyone else had an issue with "Making a Green Choice"?  For the last 3 hotel stays, I have chosen this option when I checked in via the mobile app... even verified it with the front desk when I checked in... however every day of the stay housekeeping has serviced the room... as well, I have not received the additional points for waving the housekeeping service.  What am I doing wrong here??

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