I have opened the Marriot Rewards Premier Plus Visa Signature card few months back (in June) but did not receive the 100,000 promotional points yet. I called the rewards customer service number (1-800-321-7396) but was on hold for 10-15 minutes and was then transferred to another hold for 10-15 minutes. This is the second time I was on hold for more than 20 minutes and it looked like they were trying to avoid answering any questions.
Very disappointed with the service. How can I talk to anyone regarding my promotional points? Please advice.