AnsweredAssumed Answered

Reservation missing

Question asked by loftus on Oct 7, 2018
Latest reply on Oct 7, 2018 by iahflyr

I book two stay on the end of Oct 2018.  After Marriott and SPG merge, I cannot find those reservation on the web page login, and I also find my rewards point is not correct. But on the mobile apps, those reservation have been found in double booking (same place, same time but different reservation number).

 

I have contact to customer service hotline before, and after that, the problem have seem fixed.  But I found that the problem found again on yesterday.

 

I will contact CS again on tomorrow Monday.

 

 

P.S. Insiders have not been support Google Chrome.

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