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Lounge access no longer available for guests in EU?

Question asked by tgladding on Sep 26, 2018
Latest reply on Sep 26, 2018 by arizonatag

I'm a Lifetime PPE currently sitting in the Marriott hotel in Frankfurt.  Today I attempted to enter the lounge with a guest, a silver member who is also staying at the hotel, but he was denied entry.  The hotel's management says that only members and guests who are staying in the same room and registered to that room are allowed entry, not just a member+any guest.  I offered to add him to my room, but they would not allow that as he was already registered to another room.  They offered to allow him entry today for €50.  That did not happen.

 

The hotel's management says this is the new policy for all Marriott hotels starting September 1.  In all of the information on the program merge I've seen, I've not heard of this before.  Is this right?

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