I have just been told the no Marriott offers Enhanced high speed internet anymore.
Is this true?
I dont know if you mean "Marriott" in the strict sense or as the broader family of brands, but I'm staying at the AC Hotel Arezzo tonight and they have two speeds of internet connectivity. The faster Enhanced type is free for Plats.
What do you think of the AC Hotel brand? I haven’t stayed there yet.
Consider it like a Courtyard, but with a more contemporary (almost hipster-ish) decor.
ajs1974 I tend to agree with yogib, but I would put AC is just a little notch higher than a Courtyard only because the ones I have been to have a larger open lobby with a more vibrant bar and tapas type food scene. People who don't stay there seem to come to the bar and eat at the restaurant, which I don't see that too often at a Courtyard.
It is a newer brand and so more trendy than the Marriott (FS) Hotel that have not gone thru a recent remodel. I find that prices between the two brands are often comparable. With trendy you get a more miniminalist decor in the room. There are not drawers in the room but "cubbies," can't recall if there is a closed in closet or not.
Previously, like the Courtyard, the dollars you spent in the cafe did not qualify for reward points, but they do now. Also if you are a member with elite status, platinum arrival gift, that qualifies you for breakfast, you get $10, I think, towards your approx. $16 breakfast tab. If you waive the breakfast you earn 500 points as your arrival gift. At Marriott (FS) they would cover the entire cost and give you 1,000 plat arrival points. Not sure with the new program, if parking fee earns you points @ the AC, but they do at the Marriott. If valet is $45 per day, that is at least 450 additional points.
If earning points is not a priority for you, which it may not be for a lot of people, it is worth checking out. There are quite a few new AC's in our area and we are hoping to check them out very soon.
ajs1974 The one I have stayed in does not have closed closets, but a very small area to hang things on a shelf type thing that also includes the mini-fridge, ice bucket, etc. It has hard floors rather than carpet which is great from a cleanliness thing, but not necessarily from a noise standpoint. There are no clocks in the room. I am told that is an European thing since the hotel is supposedly styled in an European flare. There is a largish flat screen tv, but in my one room, the only place with a good angle to see it is the bed. The chair is at a harsh angle and the TV does not turn or move. It is mounted to the wall. The desk is not very deep and just to the right of the TV making it impossible to use as an extra monitor or to watch TV while working.
It all depends on the "style" you like.
The new "breakfast everywhere" is not a lot of help at an AC since the breakfast is $17 plus tax and tip and you only get a $10/day credit. If you like to drink ( which I don't), you can use your credit at the bar or the coffee place in the morning.
Although I have stayed here twice and will likely do so again because of its convenience to my work in Portland, it is not on my list of favorite brands.
I actually enjoy the AC brand, but have only stayed in them in Europe (Belfast, Padova, Arezzo, and Pisa). I always have really felt at home in them and I find the staff to be some of the most helpful and courteous of any brand. The one time I was upgraded to a suite, it was quite phenomenal. A few unique attributes so you don't get surprised:
1. No Executive Lounge, but they do have a large area off the lobby that they call a lounge - sort of a community area that usually connects to the bar - can be confusing if you read it online.
2. The $10 per person voucher doesn't cover the Cost of the buffet breakfast which is the only option. Most of the time I can find a rate that includes breakfast for almost the same cost as the lowest rate. Then our $20 worth of vouchers (per day) cover coffee and dessert or even part of dinner as the restaurants are usually pretty good.
3. The sinks and counters are clear - takes a bit of getting used to.
4. The handsoap is the shape of a golf ball and often difficult to keep in one place.
5. In contrast to other posts, I have always had a full closet with sliding doors, but no clocks. Irons and coffee makers are reserved for the nicer, non-standard rooms. Again this is based on my experiences outside the U.S.
6. When I was in Salt Lake recently I stayed in a Marriott, but some coworkers stayed at the AC. I went by to meet them for dinner and there was a very distinct scent that they pumped into the lobby. There were signs explaining that this scent had been specially blended for AC. https://medium.com/@AC_Hotels/the-scent-of-sanctuary-95ea6fed1302
I'm not going to say that that scent is absent at European locations, but it certainly isn't strong and I've never noticed it. At least one of my coworkers had to leave the SLC hotel and stay elsewhere due to getting headaches.
I've come close to booking in the U.S. once or twice, and get the feeling from the individual hotel websites that in the US, they really try to play up the European-ness of the brand.
I seriously doubt that.
It depends on the property. Not all properties have an enhanced option available (independent of portfolio).
It's a hit or miss.
From the T&Cs as yogib has pointed out (See List of Excluded Properties Below):
1.3.c. Complimentary In-Room Internet Access. A Member who books a stay at a Participating Property through a Marriott Channel will receive complimentary standard in-room internet access during the stay, and Gold Elite, Platinum Elite, and Platinum Premier Elite members will receive complimentary enhanced in-room internet access regardless of booking method (collectively, the "Internet Access Benefit"). The additional exclusions set forth below apply.
i. The Internet Access Benefit is limited to one (1) guest room per eligible Member per stay regardless of how many rooms have been reserved, and the Member must stay in the guest room and pay for the charges. The Internet Access Benefit is not applicable for meeting rooms.
ii. Any employees of the Company ("Associates") are not eligible for the Internet Access Benefit. This restriction does not apply to employees of Marriott Vacation Club and Marriott Grand Residence Club
iii. No additional Internet Access Benefit will be provided at Participating Properties and Brands that offer complimentary in-room Internet access to all guests.
iv. Participating Properties that provide complimentary in-room internet access to all guests include: EDITION, Marriott Vacation Club, Marriott Grand Residence Club, Courtyard, Four Points, SpringHill Suites, Protea Hotels, Fairfield by Marriott, Aloft, Moxy Hotels, Residence Inn, TownePlace Suites and Element.
v. Participating Properties that have mandatory resort charges, which include internet access, will provide a replacement benefit, to be determined at each Participating Property's discretion.
vi. Participating Properties that offer complimentary standard in-room internet access to Gold Elite, Platinum Elite and Platinum Premier Elite members only include: Atlantis, Paradise Island, Bahamas and The Cosmopolitan, Las Vegas, NV.
vii. Participating Properties and Brands with limited participation in complimentary in-room internet access include: Delta Hotels.
viii. Participating Properties and Brands that do not offer complimentary in-room internet access include: Mulu Marriott Resort & Spa, Malaysia and ExecuStay®.
ix. Properties and Brands that do not participate in the Loyalty Program pursuant to Section 1.2 do not offer the Internet Access Benefit for Members.
4.3.b.v. Complimentary Enhanced Internet Access. This benefit is provided where available, regardless of booking source, at all Participating Brands worldwide except at the EDITION brand. This benefit is not applicable in meeting rooms. Free internet access may be available to all guests at some brands/locations.
6.4.a. Premium Internet Access. Gold Elite, Platinum Elite, and Platinum Premier Elite Members receive enhanced in-room internet access where available at Participating Properties worldwide regardless of booking method.
6.4.b. Premium Internet Access Exclusions. Participating Properties that are listed here participate in the Loyalty Program but do not participate in premium internet access for Members.
Where did you hear that? It would help all of us to know, and might even shed light on how these rumors start.
Enhanced internet is still very much alive overall, although there are some properties that don't have it and never have.
I don't think that's accurate. I still see it as an option at properties I have recently stayed.
Also, enhanced High-speed internet is a major source or revenue for hoteliers. I once asked a property manager why they still charge for these higher speed services. His answer was classic.
Most users who elect to pay for enhanced high-speed internet do so for several reasons:
So, as long as people are willing to pay for this, it will surely be made available by Hotels.
As for someone getting that free, that is another matter altogether.
I certainly hope that isn't true. I don't use the enhanced internet for the top 3 reasons, but it is a nice to utilize the member benefits when working/browsing during my stays.
Also trippinbillies40 mentioned in his post
SPX Amex Targeted Offer on their marketing material it boasts:
Receive free in-room, premium Internet access while staying at participating SPG®and Marriott Rewards ® hotels.‡ Booking requirements apply.
Thanks for sharing!
I sincerely hope that they are not. Actually, the so-called enhanced speed internet is not that great in many of the Marriotts I frequent, especially at the lower level brands. This is one area Marriott can improve upon.
I've noticed the same thing bpelican. My Fairfield Inn and Townplace Stays seem to have much slower speeds, even some SpringHill and Residence Inn stays. My last Element and 4Points stay were also slow speed internet connections. I'm starting to notice that they always seem to be doing construction around those hotels...wonder if that is part of the problem.
One thing I have noticed, I took the lazy man's (or woman's) way out at one location and chose the option to link my Marriott ID to use when connecting at the hotel and I no longer get a choice of whether to pick standard or enhanced speed at many of the locations where I stay. Once I tell my computer to connect to the WiFi, I'm connected and don't have to jump through any hoops.
To be honest, I'm not sure if I am getting enhanced or not since some locations seem to be slow and I get disconnected a lot and others work great.
The next time you stay at a hotel, do a speed test. First connect without the enhanced, and then connect using the enhanced.
carltonbanks Unfortunately, since I no longer get to pick which one (it just happens automatically), I can only do 1 speed test. At least in the locations where I have been, the Wifi that you connect to is all the same, you get redirected after the login page. I no longer get the login page. I'm just automatically sent somewhere.
You are likely getting the standard service, if you wanted the choice again you would need to delete the saved settings for the network.
The premium service (when available) always required a login, at most hotels now if you connect and bypass the login page you get the standard service. There are still some with a setup that require you to log on no matter what to get any service, but that is becoming less common.
They do indeed try to play up the European this of the brand. The first time I ever had breakfast, it was explained to me by the staff that the buffet was European inspired.
Apparently, from the gang at flyertalk, European AC hotels are under the impression that the $10 voucher is only applicable the day you check in, refusing to honor it for the next morning's breakfast!
From my experience, they had the golf ball soap originally, but switched over to a more standard bar later.
Retrieving data ...