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Only got 1x points

Question asked by bokeh on Sep 17, 2018
Latest reply on Sep 18, 2018 by muppetwrangler

I'm brand new to the Marriott program (SPG loyalist).  I just completed my first stay that I paid for (business trip), but I only received 1x points.  All of the program details I have read said the base point award is 10x.  Is there some kind of glitch moving from SPG (since their earning rate was 1x) and if not how do I correct this?

 

If brand is important it was a Marriott hotel.

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