Ugh, when I was assigned a new SPG number, my history disappeared. I'm trying to figure out how many nights I need for lifetime status, so I called the customer service number to find out my nights balance with SPG.
The representative was useless! She told me that I didn't have any nights showing and if I wanted help, I'd need to call the SPG customer service hotline. Isn't it all the same now? When I log onto SPG, it redirects me to Marriott. When I google SPG customer service number, it redirects me to Marriott.
How can we be expected to navigate this chaos with useless customer service? I don't stay at SPG properties often, but I know I've stayed there at least a couple of months straight with my job before and had Platinum status for a couple of years. I guess those nights just disappeared into thin air...
Marriott certainly isn't making this easy. Does anyone have advice about who else I can call or email?