garuda

Where are post-merger SPG reservatioons (not funny anymore)

Discussion created by garuda on Sep 12, 2018
Latest reply on Sep 13, 2018 by casinswpa

1) cannot login using my new SPG account number

2) SPG reservations made before the merger are visible.

3) SPG reservations made after the merger are not visible, and no e-mail confirmation received; thus no reservation number received..

4) I know that at least one was received and processed as the hotel contacted me by e-mail about the reservation, and provided a reservation number. At least in this instance, I can use the confirmation number and locate e reservation using "Search Reservations."

5) as for the other reservations, only silence.

So what is a member to do??? Suggestions are solicited.

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