Just wondering if anybody else has been experiencing this since the programs combined a few weeks ago? I've only had 2 reservations since, but they've both spontaneously changed room types for no apparent reason. My reservation the Monday after the programs combined changed from '1 King' to '2 Twins/singles'. My upcoming reservation next week changed to '1 King or 2 Twins/singles'. No difference in rate. From a status perspective, I'm currently PP. I've stayed in this particular hotel a dozen times, and this hadn't happened before the change.
I spent 45 minutes on hold trying to talk to reservations to get this fixed but I ran out of time and had to hang up before speaking to anybody.