qlaval

Deceiving room upgrade offer...

Discussion created by qlaval on Sep 4, 2018
Latest reply on Nov 26, 2018 by doctorhoracedeal

Hi,

Just back from a wonderful week vacation at the Marriott Cancun resort. Resort and employees were all top notch.

Still upon checking in, I did ask if I was lucky for a room upgrade. I'm Platinum Elite and I already had a reservation for an Oceanfront room. 

Their answer was: " I have check with my supervisor, I can offer you a Suite upgrade for $50/day. Usually it would be $100/day more but since you're Platinum it would be only $50/day. I told him that if there are Suites availability why don't the offer me one for free as they are suppose to as I am Platinum, was told the best he can do is $50/day because of my status...

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