rebeccap@totalise.co.uk

Nights Earned & Points Received when paying using Cash+Points option

Discussion created by rebeccap@totalise.co.uk on Aug 26, 2018
Latest reply on Aug 26, 2018 by bejacob

Hi All

So now that this new combined reward nightmare has now kicked in, could anyone give me a heads up as to how the points and nights earned works. I'm pretty sure in the past, that when I have redeemed some points for a Cash+Points stay I have still earned both nights and points. (Base points + Elite relevant to my membership).

 

However, the only stay that has currently registered after the merge is only showing 250 points - which I guess is the Gold Elite welcome points - even though I paid 50% in cash for the stay. I'm still missing a stay from the week before the combined reward scheme, so that could be a whole different issue!

 

Any ideas or clarification would be useful before I go back to the rewards team.

 

Thanks

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