bayareawolf

Status under new loyalty program not calculating correctly?

Discussion created by bayareawolf on Aug 22, 2018
Latest reply on Sep 10, 2018 by bayareawolf

I am looking at options to make the LTG in the legacy program OR LTP in the new loyalty program.   My screenshot below shows that I should be LTG in the new loyalty program (400/7).  I had lifetime Silver Elite in the old program.  In anyone else not having their new status determined properly?  I sent in an email and have tried calling twice (on hold for 30+ minute and had to bail).  By the new loyalty program standards, I should be LTG and when I hit 600 nights and reach one more year as Gold Elite or higher in  few months, I should hit the LTP level I am striving for.  As I mentioned previously, no way I can get to LTPP.  Is anyone else having this issue where the lifetime status is not calculating correctly?  Any response from customer service?

Thanks!

 

Screen Shot of Loyalty Program Stats

Outcomes