hallchr

Didn't Order your Reward certificate before the merge we will double the points required

Discussion created by hallchr on Aug 20, 2018
Latest reply on Sep 29, 2018 by o0o0o0o0o0o...points!

I take back all if what I have saif about how well this merger went!!

I noticed yesterday that my reservation  ( on points ) for Aruba had gone from 760,000 to 1,440,000 points!!!!

 

Its a glitch I hear you say, "it will be worked out"  " "you have 1o days before your arrival to order the certificate"

 

But No!!

 

A quick email to Marriott was met with this reply....

 

Hello Mr. Hall,

 

Thank you for contacting Marriott customer care.

 

I appears that you did not order the certificate for your stay. Since it was not ordered then the new categories apply with the new amounts.

 

There is no way we will be able to override this.

 

Please let me know if you still wish to keep or cancel your reservation. We appreciate your loyalty and wish you a wonderful day.

 

Regards,

 

 

 

This is daylight robbery!!

 

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