I have recently noticed that my points have been accumulating in my account but my nights this year as a platinum elite member have stayed the same. According to the terms of the Marriott rewards Visa I should be credited 1 night for every $3,000.00 spent. I have spent nearly 20k in the last two months and received no nights!
Today, I had an hour of my life to waste so I decided to call Marriott rewards customer service. Not surprised I get a customer service rep from India, who politely informed me she couldn't help. I was placed on hold which end in my call being disconnected. So I call again this representative needed to speak to her supervisor about the issue so I was placed on hold. She returned and told me that I was to be placed on hold again so that she could contact Chase Bank. After being on hold for 5 minutes can you guess what happed? Thats right the call was disconnected, with a recording saying I should call back!
Let me sum this experience up in three words ... Marriott you suck!