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Rewards points earned not added to my Total Rewards

Question asked by sabiso on Jul 20, 2018
Latest reply on Jul 20, 2018 by arizonatag

Hi could someone help me with the following question:

 

I just stayed two nights at Renaissance hotel  3 weeks ago. My account activity shows this too and how much points I have earned for this two nights. But my Total Rewards points stayed the same until now.

 

The questions is : Why is my Rewards total still the same before the two night stays ? 

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