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Difficulties receiving points for a stay

Question asked by nabm on Jul 18, 2018
Latest reply on Jul 19, 2018 by tomastomas

Dear Marriott, I am having difficulties receiving missing points for my stay at the Palazzo Naiadi from July 1st to July 5th.  My confirmation number was 99968123 and it was a prepaid booking through Marriott's website.  I provided Marriott with my credit card statement of the prepaid amount, as well as the hotel bill of extra charges incurred during my stay.  I have just contacted Palazzo Naiadi via email for help with this request because I am so frustrated.  I am not sure why this issue hasn't been resolved, especially since I have provided all documentation.  Would you mind helping me out with this problem?

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