globaltreker

Marriott's new Butler: Amazon Alexa

Discussion created by globaltreker on Jun 19, 2018
Latest reply on Jun 26, 2018 by platpboy4ever

Amazon Echo by a bedside table

Alexa coming to Marriott and other Hotels this summer via Echo devices:

1. Alexa for Hospitality 

2. Alexa, order me room service.' Amazon's voice assistant checks in to Marriott hotels 

3. Amazon's Alexa for Hospitality coming to select Marriott International locations - MarketWatch

 

This is interesting since Marriott has been promoting similar type of services through their Mobile APP.  I wonder what the key differentiators would be from each service.

 

I'm not entirely sure I would like a device in my hotel room just listening in 24 hours/day?  That's really spooky, and if I can already engage the property staff with my mobile APP, room phone (which I am forced to pay for already), or just a human working at the hotel why would I use Alexa?

 

Lets see, Room Service Order, Housekeeping, Concierge, Front Desk, Play Music, Turn Lights On/Off, Make a SPA appointment, I can already do all that....

 

Well, this is going to be just another device I will unequivocally UNPLUG immediately after entering my room for security and privacy reasons.  If I can't unplug it, then I guess I will ask Alexa to get me a new room!

 

What do others think?

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