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How does a LT Plat contact Marriott regarding a missing certificate?

Question asked by penfold on Jun 7, 2018

I have a missing certificate from a canceled stay and I am at a loss as to how to contact Marriott as a LT Platinum.  I sent a webform 7 days ago and have had no response.  Today I have been on hold already for 80 minutes and there is no sign of life.  The property also says they have put in a refund request. The stay was over 14 days ago!

 

What are my escalation options?

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