Hello communitymanagers I wanted to see if there was any way you could help with reinstating my reward points. I logged in last night to book a stay for next week and just realized they expired a few months ago and I'm very sad about it. I purposely booked my wedding at a Marriott so we would accumulate points with them and was told they wouldn't expire so I didn't even think to watch out for it. We were also planning on getting the credit card as well to accumulate even more points with them, but now that I found out I just lost 38K of points makes me very frustrated and disappointed. I traveled a lot growing up and have always held Marriott in the highest regard compared to other hotel chains. I personally have told many people in that past about my experiences with Marriott and how great the customer service and brand was. However, right now I feel cheated. I went through my inbox and did receive 1 email about a month before they expired that it was going to happen but that is it. However, I receive 5 promotional emails a day in comparison and there's no way to keep up with that. I don't think that's really fair, and honestly, as reputable as Marriott presents itself I'm surprised that they did that. Is there anyway I can get my points reinstated? I really want to still love Marriott and keep my relationship with them, please help!
Thanks so much for reading and your consideration!