The Platinum desk is shut down indefinitely?! “While they merge”?! 30 minutes through the inane mundane regular line to reach people who are not as helpfuL.
Yes poor planning on their part. I would imagine 90 percent of there calls right now are what are my lifetime points and why do my SPB points not counts.
They really need to revamp their information technology strategy IMO.
I agree. I ended up hanging up instead of waiting.
What is happening? Is anyone in the executive office aware of the customer service meltdown? I wanted to make reservations today but both the marriott website and marriot app are down with messages to call the call centre. Except no one answers the phone.
I feel like people should be complaining on social media a bit more to make more noise.
As awesome as communitymanagers are, it's clear that they don't have the right resources and power to send off alarm bells.
It would be great if someone called me back. Reservations canceled my reservation last week telling me it was a duplicate. Now with rooms available, I have been either transferred or on hold for possibly an hour before being hung up on. No call back and no number for me to call as I can't go through reservations again.
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