Hi! I’m a gold elite member, traveling to the JW hill country resort in San Antonio for the first time at the end of the month. This is the only vacation we are taking this summer and I am really hoping for an upgrade, but hear it’s rare at resorts. can you request an upgrade before you arrive - and would that help instead of just doing it once you get there? Anything else that might be helpful to increase our chances?
Thanks in advance!!