itralot

Marriott not following through on promised points due no shuttle that night

Discussion created by itralot on Apr 24, 2018
Latest reply on Apr 24, 2018 by communitymanagers

Springhill tempe~ March 31... chose this hotel because of having airport shuttle.   I was coming in late evening and had 3 teens Coming at midnight.  When I called for shuttle , I was informed no shuttle that night but they would pay for Uber.  I had never used Uber before nor wanted to then.  Also did not want teens in Uber at midnight alone.  I was very uncomfortable with at all at expressed that concern and the sole reason for choosing this hotel with shuttle.  Hotel said they would give me 10,000 bonus points.   After 2 weeks of no points posted, I called hotel and manager said points would be posted by the end of the day.   That was 4 days ago. STILL, no points.  I have used Marriott for 20 years faithfully.  Some branches are not living up to the brand anymore.   

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