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Removed from lounge

Question asked by d.collins on Apr 19, 2018

At a recent stay at SPG Westin, I brought a friend of mine to the lounge during 'Happy Hour'. As a platinum member I was under the impression I was entiled to bring in one guest. Please note my friend wasn't registered in my room. My friend was politely being refrused for Happy Hour benefits with the following reasoning: as the particular hotel doesn't have an official lounge they set up the snacks in the bar. The beverages are complimentary to be taken from the bar. My question; Am I entiltled to bring a friend to the lounge as per Marriott Rewards Term & Conditions in a hotel who doesn't have an official executive lounge. Do the same Terms & Conditions apply with a hotel with a recognised lounge?

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