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Points not getting credited automatically

Question asked by desisamboy on Apr 12, 2018
Latest reply on Apr 12, 2018 by desisamboy

Hi communitymanagers,

 

I have been staying at a Residence Inn for more than a month now. Payments are made weekly. However, points do not get credited automatically. Every time, I end up having to call the call centre with a minimum time of 45 mins to resolve the issue. And i have to repeat the cycle every time. Is this is actually a glitch with the systems or is there something that I am missing.

 

Appreciate your help.

 

Thanks,

Sameer

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