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Hotel Point Discount, but no certificate use?

Question asked by kingofhearts on Mar 19, 2018
Latest reply on Mar 19, 2018 by arizonatag

Hotel Point Discount, but no certificate use?  I attempted to use a Category 1-5 certificate for a Category 4 hotel reservation that was having a point discount (from 20,000 points per night down to 15,000 points per night).  In talking with a Marriott representative, I was told that Marriott would not allow a certificate to be used for a reservation that was having a point discount, even in circumstances such as this example where the assigned hotel category is within the  parameters of the certificate.  The logic of this rule escapes me.  I could understand if the assigned category of a hotel was higher than the certificate range before the point discount, but why where the hotel was within the assigned certificate category range.  Has anyone else experienced this issue?

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