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Reservations cancelled by Marriott Surawongse Bangkok

Question asked by swiftm001 on Mar 6, 2018
Latest reply on Mar 7, 2018 by communitymanagers

I am a Platinum Elite member, and I booked two separate stays at Marriott Surawongse Bangkok, a new hotel openning this month (March 2018) but delayed by construction and subsequently, my reservations were cancelled and vanished from my reservation list.  I received an apology email and a promise to reroute to other hotel nearby, but no confirming arrangement as of now.  I have to rearrange my schedule and make my reservations elsewhere, one was out of the country.  I have communicated with the hotel sales and marketing manager, with promises of locating my reservation but have yet received a response in 5 days of my first reservation.  I have also written to the Marriott reward desk for advice, including points compensation.   Any advice would be appreciated.

Thanks,

Michael

Marriott Rewards® Elite Benefits Guarantee

1.

Bangkok Marriott Hotel The Surawongse
Hotel address262 Surawong Road, Si Phraya, Bangrak Bangkok 10500 Thailand [[[|:MC|CNF|en_US]]]
Telephone number+66-2-0885666
Hotel WebsiteMap & Directions
Plan Your Stay
Bangkok Marriott Hotel The Surawongse
For MR MICHAEL
PLATINUM ELITE
CHECK-IN DATE
Monday, March 12, 2018
CHECK-IN TIME
03:00 PM
CHECK-OUT DATE
Friday, March 16, 2018
CHECK-OUT TIME
12:00 PM

2. 

Reservation Confirmation:
For MR MICHAEL
PLATINUM ELITE
CHECK-IN DATE
Monday, March 19, 2018
CHECK-IN TIME
03:00 PM
CHECK-OUT DATE
Saturday, March 24, 2018
CHECK-OUT TIME
12:00 PM

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