We all know that the new program is going to have less benefits, massive exclusions, with volumes of fine print and footnotes. It's going make the most loyal customers at SPG and Marriott miserable and we will all be staying in 5 room bread and breakfasts for the rest of our lives.
The fact that they don't even have a combined program yet is a GUARANTEE that it will suck. More time = more exclusions = less benefits. I mean, can you imagine that they are taking all this time to CUT OUT a 4 paragraph description of how many points we will NOT earn at Courtyard? Or that it took them 5 months to eliminate the "Resort" exclusion.
Ok - my pessimistic views should be set aside - since I know you are all hoping for the best.
My actual question though: Are any of "US" helping to design the new combined reward program? I would feel much better if we had representation in this impending fiasco.
Are we represented and if so, who and how.