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Is there a level to escalate a problem with a specific hotel to; outisde of the GM?

Question asked by mellie7021 on Dec 11, 2017
Latest reply on Dec 11, 2017 by communitymanagers

I was double charged for several rooms and the GM will not refund my money. I'd like to know if there is anyone past the GM that I can speak with to try and get resolution?

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