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Look No Further claim approved, but reservation not updated?

Question asked by resonantprogrammer on Nov 22, 2017
Latest reply on Nov 22, 2017 by fistuk

I noticed a OTA was offering lower rates than marriott.com, so I filed a Look No Further claim. I received an email stating that my claim was approved, but the rate in my reservation on marriott.com has not been updated. I replied to the approval email to point out the discrepancy, but I have not received a response after 4 days. I filed a second Look No Further claim to follow up. The second claim was denied without reference to my comment about the previously approved claim not posting to the reservation.

 

Who should I contact at Marriott to ensure that my reservation is updated?

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