Just got off the phone with rewards customer service. I stayed a week in San Francisco for a company gig and was told they audited my points and they didn't qualify. When I asked when she didn't have an answer just something about the way the company booked the room. Ridiculous, it was a whole week! I asked if we could escalate it to a manager to which I was told no, there is nothing I can do. I have options and might be switching to Hilton as my preferred hotels.