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What is your success rate in Marriott honoring their own policy when failing to award the Platinum Arrival Gift?

Question asked by solkua on Sep 9, 2017
Latest reply on Oct 13, 2017 by techie

On numerous occasions, I have not been awarded the platinum arrival gift. Only once was credited the $100 per their policy. I'm not sure I understand why they put this in writing if the Marriott properties are going to completely ignore it? In the last two weeks, I have not been awarded them at two different properties. This first just said sorry and added 500 points completely ignoring my question on adherence to the policy and waiting to hear from the second location.

 

Frankly I don't understand why it is even such a challenge to get it entered.

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