I cancelled a points stay in Houston due to hurricane Harvey, but I haven't seen my points come back. Shouldn't I get the points back?
When I cancel points stays I see them right away back in my account. Did you cancel online?
They should always recredit straight away. The only time they didn't with me I called the Plat line and they found that although I'd cancelled the stay, the e-certificate "containing" the points hadn't been cancelled. The e-cert was literally hanging in the ether, along with my 160,000 points! The rep advised she'd seen it only a couple of times before, and in a few mimutes the points were returned to my account. So call the Marriott Rewards helpline.
Maybe all the points have been blown up by Harvey?...
Have your points arrived in your account? If not please let us know, we are here to help.
I haven't seen the points. I'm assuming (I can't really tell now that the cancellation has been processed) you can see the reservation details. I was staying in Sugarland TX last weekend.
Thanks for your help!Travis
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