travlista

Residence Inn, West Orange NJ

Discussion created by travlista on Apr 27, 2017
Latest reply on Apr 27, 2017 by ks83

Two weeks ago, spent a week at the Residence Inn, West Orange.  As a Lifetime Gold member who is few nights away from Lifetime Platinum, I must say that it was one of the worst Marriott hotels I have ever stayed at.  The hotel is only 15 years old but looks much older and run down due to lack of maintenance.  How it is considered Category 7 is beyond me.  Since it is next to a banquet hall [The Manor] and franchise owned by the same owner as the Manor, it is grossly over priced as well.

 

 

The staff at every level front desk to breakfast area to housekeeping was a rude as can be and the following exemplifies it; during our stay our daughter called the front desk to request something and the call was answered by the front desk with "what"?  Not acceptable in any service industry, let alone a Category 7 Marriott!

 

 

We only stayed here due to the close proximity of a hospital that we were visiting and this property allowed a pet.  An experience never to be repeated.

Outcomes