I recently stayed at the Westin Poinsett in Greenville, SC
I receivedon't a call from the hotel 1 day before my trip. They said my suite was unavailable, BUT and mean a BIG BUT, would I mind and Upgrade? Why yes I'd love one.
Well, she says, how about the presidential suite? Umbrella, does anyone ever tell you no? At no additional charge I got to stay in suite.
Good job guys! Awesome customer service.
And, they have the best breakfast buffet in Greenville, in my humble opinion.
Thank you for the merger and customer service.