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Redeem Category 1-5

Question asked by elitemyself on Mar 28, 2017
Latest reply on Mar 29, 2017 by goaltender

Hello everyone, I'm a newbie in here

 

I have an e-certificate for category 1-5 hotel I earned through the promotion "a gift for you". this is how it looks like if I select it from my account.

 

Using your Rewards e-Certificate

 

so I go to "use points">"book with points">select the hotel I like with the flag "use points" and check availability.

At this point, there should be the choice to attach the e-certificate, as shown above, since the hotel I want to book is a Cat.4 (JW Marriott Bucharest Grand Hotel).

 

but there is none. can somebody help me? I don't know who/how to tag so any help would be greatly appreciated.

 

have a nice day!

 

carat

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