During my last two stays, I was told that the location does not provide complimentary Suite upgrades to Platinum Members (Renaissance Midtown, NY and Wailea Beach Resort, Maui, HI). I find complimentary suite upgrades to be one of the main perks of being a Platinum member and I'm wondering what the actual perk is for Platinum vs. Gold if you arent going to offer Suite upgrades?
In the most recent situation (Wailea Beach Resort), I was staying for my honeymoon and I was told that they only only do single tier upgrades when available and that we would not be upgraded to a suite, even though there were multiple suites available for the duration of our stay. They also couldn't have been any more underwhelmed by the fact that we were celebrating our honeymoon (maybe because the location sees a lot of honeymooners?)
Wondering if anyone else has had similar situations as of late? Seems I'm seeing this more and more.