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The welcome gift for platinum members is mandatory????

Question asked by monisame on Jan 25, 2017
Latest reply on Mar 8, 2017 by alexlihk

As a Platinum member, We should receive a special gift upon arrival at all participating hotels, offering us a choice of an amenity gift or bonus points. If this is correct I was wondering if Autograph Hotels has the same policy. I stayed twice at Xenia in London, lovely hotel with a great staff. Upon check in I founded in the room a warm welcome letter accompanied by a small bottle of balsamic vinegar. Great touch. I was wondering if this could be considered the welcome gift or should have given me the option of choosing points or the gift. Just asking. Thanks

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