vacationplanner

Barony Beach Club, Hilton Head, SC

Discussion created by vacationplanner on Sep 11, 2016
Latest reply on Oct 6, 2016 by vacationplanner

During mid August my family stayed at the Barony Beach Club, Hilton Head SC. We opted to stay at the villas as a way of checking out the property for future ownership. While there we experienced a few mishaps (Room was not cleaned when they indicated it would be, smoke detector in our unit went off randomly, and there was no water one day). All of the problems could be overcome. However, we experienced bedbugs at this villa.  I called to discuss this with the hotel and the manager indicated that Orkin sprays for bedbugs regularly. In fact when we checked in the Orkin truck was in front of the building. We noticed the Orkin truck several times on the property. Post check out we mentioned this to the management who indicated that they try to stay on top this problem and that is why Orkin is on-site frequently. After we arrived home, I learned more about bed bugs and their bites and the different reactions people have.  Needless to say, I never want to have this problem again. The reaction to the bites lasted weeks. I called Marriott customer service who indicated that someone would get back to me. I have waited over a week and no one has gotten back to me.  I am a bit disappointment since we are faithful Marriott vacationers and have never experienced anything like this.  The property is nice and family friendly, but the bug issue is unacceptable.  In addition, I would have thought Marriott customer service would have addressed my concerns. 

Outcomes