clebert

The Cosmopolitan - Mixed Review

Discussion created by clebert on Mar 22, 2016
Latest reply on Mar 22, 2016 by azdesertrat

I had a two night stay at the Cosmopolitan of Las Vegas last week for a business trip.  It's an Autograph Collection property.  I got there Mar. 15 and left on Mar. 17.  My conference was next door at the Bellagio, but being a MR loyalist, I chose the Cosmo to get my points and elite nights.  Here are the highs and lows:

 

GOOD:

 

Beautiful property - sleek and modern with an interesting sophisticated vibe

 

Great location on the Strip

 

Rooms are nicely appointed but a little bit worn out - might be time to refresh some of the furnishings even though the hotel is only 6-7 years old.

 

Terrace (balcony) rooms are nice and it's rare to get a balcony in Las Vegas

 

Casino is beautiful and stylish with excellent atmosphere and service

 

Wonderful selection of restaurants, bars, and shops

 

You can use Marriott points at the hotel for various things by converting them to Identity Points (which you earn by gambling)

 

You can convert Identity Points to Marriott Rewards points as well

 

If you gamble enough and earn enough Identity Points, you can get freebies such as a free breakfast buffet

 

Coffee service and elite check in desk is located in a separate lounge right by the check in desk

 

Nice spa and tennis court

 

Poolside bar service - 2 pools but only 1 was open when I was there - pools are a bit small compared to other Las Vegas properties

 

Gyms are pretty good but a bit small

 

Doormen were excellent

 

Bellhops were excellent

 

Room service was excellent

 

Rooms have kitchenettes with microwaves and sinks - some have dishwashers

 

Really nice turndown service

 

I was sent some Vosges chocolates as an apology for my gym problems (see below)

 

BAD:

 

Can be pricey - I paid $297 for one night, and $257 for the second night plus a $30 resort fee each night for a terrace studio which was more

expensive than a lot of other really nice options, such as the Mandarin Oriental which was only $199/night.

 

Resort fee which they refused to waive even though I couldn't get into the gym in my tower or the pool which was closed

 

Front desk didn't seem to know what they were doing - slow and a bit confused - could have been more professional

 

My room key didn't work at the gym, and it took me 1/2 hour to "negotiate" with the front desk on whether I was entitled to get into the gym at all - two different people accused me of not paying the resort fee and not being eligible to use the gym, so I asked for the resort fee to be waived since I couldn't get into the gym, and they said no.  I finally asked them to send security up to get me into the gym, which they did on day #1.  I had the same problem on day #2 and just gave up and went to the west tower to use the other gym where I was again accused of not paying the resort fee and told I would be billed $25, but I did get into the gym finally but not the one in my tower. 

 

No coffee in rooms

 

No elite benefits other than coffee in the lobby

 

No upgrade, but my room did face the airport and I could watch the planes which was cool - other side had views of Bellagio fountains

 

Pool in my tower was closed, and the other pool was a long walk away plus it was overcrowded

 

I couldn't get poolside drink service as servers were not attentive, although the bartender was good once I did walk over to the bar

 

Rowdy drunken frat boys taking over the pool - glad I got out of there before St. Patty's day as they were already milling around the place drinking in their green t-shirts at 7am

 

Rooms are not set up for families or traveling companions who are not couples - bathroom is open to the rest of the room with only a flimsy shade you can pull down for privacy, and there was Japanese erotica on the bedside table (who knew octopuses were so kinky?) - this could be a pro for people on a "sexcation" I guess

 

There was a big stain on the cushion on my ottoman on the terrace - looked like either ***** or vomit.  Housekeeping had turned it over so it was upside down in the hopes that I wouldn't notice, but I tried to turn it right side up as there was a zipper/tag which made it obvious that the cushion was upside down, then I saw the stain.  GROSS.  JUST DISGUSTING.

 

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