...Something as simple as the cost of the washer and dryer.
Destination: Spring Hill Suites at Thanksgiving Point - Lehi, Utah
I'm thoroughly annoyed at the price of washing and drying 1 load. Maybe $4 dollars is the "going rate", but a nearby competitor isn't half that cost.
I travel for a living, often staying at Marriott properties and I don't ask for much. But I'm also at the highest level at a competitor hotel chain and this tiny detail pauses me for consideration. Because when I do get miffed I make sure those involved know about it. And the reservation I have may not result in another reservation here.