AnsweredAssumed Answered

24hr+ cancellation fee notification

Question asked by 702rugbyref on Aug 28, 2015
Latest reply on Sep 9, 2015 by mmoore29

Hello fellow MR members.

 

This has happened to me a few times where I go to cancel my reservation in advance of the 24 hour cancellation period (in this case 30hrs prior -local time) and I receive:

 

The following restrictions will apply if you cancel this reservation:

  • CANCEL FEE MAY APPLY

Please select Keep This Reservation or Cancel This Reservation below.

 

 

So I call the MR Customer care number and they advise me I will not be charged the cancellation fee. Then I ask why would we even receive this message to begin with outside of the 24hr cancellation period...unanswered but friendly voice to confirm I will not be charged.

 

It would seem extremely obvious this should be fixed by their IT department but yet it is not. I do not have time to call to ensure I will not be billed for a reservation and cancelled said reservation per policy if it is within a tight window. I know this has happened to me prior on at least two other occasions with 36 hours and get the same message above. PLEASE FIX! Thanks!

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