As a platinum member, they actually CHARGED me a ROOM CHANGE FEE, would not show me the certificate the room had been cleared by HAZMAT. I had to go out and buy all new luggage, washed my clothes and bagged my dry cleaning.
IT's time to move from Marriott. STAY far away from this dirty unclean hotel. I will save you from the actual pictures which I sent on to the COO without any response.