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Hotel Review:  The Ritz-Carlton Cancun

Blog Post created by vaboywnder on Nov 18, 2017

Earlier this month eclektech and I went to Cancun to celebrate our anniversary.  This was our first time traveling to Cancun and we thoroughly enjoyed it.  I started making our plans in late May and was able to lock in a rate of $389 a night at the Ritz-Carlton for a King Room with Ocean View.  Since I had the Ritz Credit Card I was able to utilize an upgrade certificate to Club Level.  I also requested that if possible we would appreciate an upgrade to a Suite as we were celebrating our anniversary.

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A couple of weeks prior to our arrival, I received several emails from hotel staff.  A reservations agent indicated they could upgrade us to a suite for an additional $200.  I declined and said no but I would appreciate any complimentary upgrades they were able to offer us at check-in.  One of the hotel concierge members also emailed to inquire about our preferences and whether or not we had any food allergies.

 

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Upon arriving at the hotel we were warmly greeted by the front desk who asked for our passports and then he summoned a bellhop to escort us to the Club Level Concierge Desk on the 8th Floor. Once arriving at the Concierge Desk we again were warmly greeted by a couple of different staff members and offered champagne during the check in process. After getting checked in the bellhop showed us to our room and pointed out several hotel features along the way.

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Once arriving at our room I was surprised to find that we had been upgraded to an Ocean Front Suite.  There was also a bottle of champagne and truffles there waiting for us. Our two room suite was very spacious and comfortable..We had a large balcony that overlooked the pool and the beach.  There were fresh cut flowers placed throughout the room.  Here is a video walk through of our suite:  Ritz Carlton Cancun Ocean Front Suite Nov 2017 - YouTube

 

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Throughout our stay all of the staff was so attentive and friendly.  Every staff member greeted us each time and the concierge staff and bellhop who met us at check in would always greet us by our names.  The weather was also perfect and the beach was very clean, well maintained, and never crowded. 

 

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The Club Lounge staff was also very friendly and the food offerings were excellent. Each day we would eat breakfast and lunch in the lounge and then dine at one of the local restaurants.  See my review of the Club Lounge here:  Lounge Review: The Ritz-Carlton Cancun

 

One of the local restaurants we ate at was Harry’s Prime Steakhouse which was within walking distance of the hotel.  The service and food at Harry’s was outstanding.  They import their beef from Nebraska and it was the best steak I’ve ever had.  It tops any of the high end steakhouses I’ve been to in the US.  We had also mentioned that we were celebrating our anniversary and they gave us special seating where we could watch the sunset and then later treated us to a special dessert and then cotton candy for a finale.

 

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On our last evening in Cancun we decided to take in a little shopping.  I had previously read that the bus was one of the better ways of getting around within the hotel strip.  Riding the bus was a little bit of an adventure.  We made the mistake of catching the bus during the local rush hour and got very close to the locals on our way to the shopping mall. :o)  Then later in the evening coming back we discovered that you have to alert the bus driver for your stop as he does not slow down if there is no one at the bus stop.  We ended up walking about 1.5 miles back to our hotel as the bus driver had flew past our stop.

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The hotel had provided us with a nice welcome gift which was in our room when we arrived.  Then upon leaving we received a nice personalized card from the concierge staff. We will have many fond memories of this trip to Cancun thanks to the Ritz Carlton Cancun staff.  Our next visit to Cancun will definitely be much longer.

 

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