starguy

There's Got To Be A Better Way!

Blog Post created by starguy on Mar 21, 2018

It's always an issue with those Make a Green Choice points. It never fails. This is the one thing that annoys me about Starwood, but I still love SPG with all my heart <3 LOL

 

 

Welcome to Starwood Preferred Guest Platinum Online Chat!

Platinum Preferred Guest Online Chat

Chat History

****** has entered the session.
StarGuy: still waiting for my Green Choice points(1,000 starpoints) from W-Midtown, from 02/03/2018 - 02/05/2018
Agent: Thank you for using SPG Platinum Click-to-Chat, my name is ***.
Agent: Let me take a look into this for you. Please bear with me as I do so.
StarGuy: ok
StarGuy: this is my 3rd call to SPG
Agent: I do apologize that it has taken three calls to us to correct this. Please bear with me.
StarGuy: OK
Agent: I apologize for taking a moment, I wished to triple check to ensure that you will receive the missing Make a Green Choice Starpoints this time. You will, though I have to advise the time frame of five business days for the Starpoints to appear. You will receive them though, Mr.***.
Agent: Are there any other reservations I can assist you with today, Mr. *****?
StarGuy: they said that last time and time before that
Agent: I understand your frustrations, and I apologize that it has taking this long for the Starpoints to appear. I was able to see what the mistake was though, which was improper documentation causing these delays, and I have corrected it.
StarGuy I recently had to cancel a reservation back in last feb, just to have enough points for an upcoming stay due to this error
StarGuy: then once I received my welcome gift points rebook that hotel. so i really need these points
StarGuy: so I'm counting on your Sean! thanks for your help
Agent: I am glad to be of service. Are there any other reservations I can assist you with today, Mr.****?
StarGuy: nope
Agent: It has been our pleasure assisting you as a Platinum Starwood Preferred Guest member. We thank you for your continued dedication to our Starwood Preferred Guest program.
***** has exited the session.
You are the only user left in the session.

Outcomes