seatexan

Grosvenor House, A JW Marriott Hotel

Blog Post created by seatexan on Jun 7, 2017

This hotel, for all of it's clout, was a mixed bag of disappointment, incredibly friendly staff, tired rooms, and some good "make it up to you" cheese cake.

 

I stayed twice.  I wanted to give them another chance upon my return. I also REALLY loved the area.   However Grosvenor Square Marriott is very close.

 

Upon check in...at 9am...I knew my room would not be ready.  I was told they were at 100% capacity. I figured as there were several conferences staying there I read about before leaving the states.

 

We were shown to the Executive Lounge and asked to wait there.  They had breakfast (worse coffee I have ever had though) and I was even able to shower and put on fresh clothes in the lounge.  I did feel better after that. I didn't sleep on the plane, even though I tried.

 

Lounge Review: Lounge Review: JW Marriott Grosvenor House

 

Around 2pm I was so tired I was dizzy! I did try and walk around but it was cold and I was too tired so it was miserable. I went to the desk and was told nothing was ready.  Another couple went to the desk to speak to a very helpful guy named James Taylor.  Yep! Anyway HE was able to get us a room.  They were having the same issue I was and told me to go talk to the guy b/c the girl could not care less!

 

No upgrade.  I got one at every single other Marriott and SPG property except for this one.  I did get an upgrade on my return trip, but a cute mouse (yes a mouse!) I think had a hand in that.

 

I didn't take pics of this room.  It was tired, like me! and though quite spacious, needed major updating.  I slept for 4 hours and felt much better.  I also realized the bed was all feather!  Feather is better than smoke for me, so I decided to deal with it later.

 

Worst "Marriott" bed I have ever slept in. They did fix the feather and then of course the mattress issue with a topper, so ok fine... None of these were true deal breakers.

 

And really I can't fault the hotel for being busy and 100% full.  Service was wonderful at every turn.  I was simply disappointed with the room, the bed, the fire alarm, and lounge breakfast.  

 

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Lobby

 

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Stairs up to Lounge, they also had a lift so they were ADA compliant.

 

 

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Flowers in lobby were always fresh and beautiful.

 

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Front entry.

 

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hahaha...   Honestly I thought I set it off b/c I turned on the heater in the room and seconds later, when the heater smell came, the fire alarm went off!  Turns out it was NOT actually my fault. phew!

 

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The "I am sorry that your bed was so horrible and we know we stuck you in a bad room" gift.   the cake was OMG so good!  Fine, I will take it!

 

I am so torn about this hotel.  I won't stay again until all rooms have been redone (by the time I get back over there they should be!).  The hallway smells are pretty icky too.  It was a mix of construction and wet sewer... like when you remove a toilet...

 

The staff are WONDERFUL and even the construction workers are so nice! I love the hotel for the people here, but at this time, it is going thru a lot of changes.

 

The area is also lovely!  The bus stop is a very short walk and the subway is about a 5-8 min walk.

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