kensound

Avoid Fairfield El Segundo

Blog Post created by kensound on Aug 20, 2017

Avoid staying at the Fairfield El Segundo, CA. This property has a great lobby and mediocre rooms but knows nothing about customer service and has terrible, terrible parking.

The smoke alarm battery in my room started chirping at 2:00 am. When I complained, the front desk offered to refund my parking charge to which I replied "what parking charge??" She said, "don't you have a car?"

Parking for this hotel is a half block away in an unsecured lot with a broken parking entry arm. Walking there makes one very nervous - they should pay you to park there.

I responded that I did have a car but no one had said anything about a charge so she said that she would go ahead and charge it and then refund it to which I responded with, "You are kidding aren't you?"

She then offered to refund $20 of my $186 stay in exchange for my not being able to use my room.

You can bet I won't ever stay at this property again.

Outcomes