hmattoes@yahoo.com

The Lexington Hotel NYC

Blog Post created by hmattoes@yahoo.com on Sep 6, 2017

My family and I were excited to be at this historic hotel. When I checked in The gentlemen was very pleasant and professional and informed me that with the destination fee which was included in the cost of the room I was to receive 2 drink coupons for 10$ each for their bar/lounge.  Later that evening we entered the bar for drinks and I noticed signature cocktails were $17, high but not that unusual for the area. We ordered standard drinks, a house vodka martini, I attempted to order a Bellini but was served a glass of warm flat chanpagne with peach schnapps. To add insult to injury I was charged $17 each for these, the same price as the high end signature cocktails. Apparently it appears all drinks are charged the same, very unusual.  On top of that I was charged a $7.95 service charge when I was drinking at the bar as any patron of the street would. Would they have also been charged this service charge. Finally on the morning of checkout I called down down to see about late checkout. I was told the latest time would be 2:30 which I was happy with. Upon returning to my room at 2:10 I was locked out. A housekeeper was in the hallway and with a not so nice attitude would not let me in but told me to go to the lobby to straighten out. The front desk women - who I have the name of but prefer not to name to avoid embarrassment informed me that 2 was the time in their records. I told her about the call early in the day and without as much as a smile or apology for the confusion I was given an activated key. My guests were let in by the housekeeper while I was in the lobby and again I received glares. It appears I was holding up housekeeping by leaving at 230. This created a very uncomfortable 20 min for me. It did not have to be like this. A poor ending to an otherwise fine time. The hotel, room, bellman, and gentlemen at the front desk were lovely. For the cost of the hotel I would have liked a little more graciousness.

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