ctbill

A VERY disapointing experience with the Hartford/Windsor Marriott Hotel and very good with Courtyard Hartford Windsor.

Blog Post created by ctbill on May 29, 2017

As we have had good stays at the Hartford/Windsor Marriott hotel in past years when leaving out of Bradley airport we wanted to stay at this hotel one night and then leave my car there for 4 nights while we took a trip.   I called the hotel on 5/2/2017 around 10:00 AM to ask what will my charge be for leaving the car there 4 nights.  The phone rang more than 30 times and no one answered it.  I called again about 10 minutes later and still no one answered.  I booked our room using reward points online. I then called around 2:00 PM and was told I needed to purchase the 'Stay and Fly' which costs $199.00.  Thinking I might not had been clear that I was using points I called again around 10:00 AM on 5/3/2017 and left a voice mail message explaining the situation and asked them to call me back.   Receiving no call back by evening, I cancelled my reservations and re booked at the Courtyard Hartford Windsor.  When I called the Courtyard hotel the woman who answered was extremely helpful and friendly and provided me with the information I needed.  It has now been more than 24 hours since I left message at the Marriott and still no one has had the courtesy to call me back.

 

And, as of this date (5/29/217) no one from the hotel has had the courtesy to even reply to me.

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